Please read these T&C - we've tried to write them as clearly as possible, and they exist more to try to clarify our policies than be some heavy legal document ! 

Our philosophy is to give the best possible customer service we can (we try to treat our customers as we would wish to be treated if the World was a perfect and fair place !), however, we do have to protect ourselves from the occasional unscrupulous person out there.

Shipping

• We always make sure goods we ship have adequate insurance cover.  If something doesn't arrive, don't hesitate to contact us - we can then put things right for you (contact the courier, send replacement goods etc).  We'll also put a claim in with Royal Mail or the courier company used, and may send you a claim form to complete to help us with the process, but that is separate to us making sure that you get your order !

Payment

• Our current preferred methods for receiving payments are Payment through Paypal via our Roman Cart checkout, or Postal Order.  Items paid for by these methods will be shipped as soon as we see the transaction appear on our account, or as soon as we receive the Postal Order.

• We are happy to accept cheques & postal orders.  Note however that in order to protect ourselves, for payments by cheque we only ship when your cheque clears.  This can take up to 10 days; despite banks making funds available in 3 days, we have found the hard way that cheques can be returned unpaid anything up to 10 days later.  If you need your goods faster than this, you can ask us to express clear your cheque, but we may ask for additional payment to cover the cost of this.  For lower-value orders and regular customers, we may (at our discretion) ship before the cheque clears.

• We can accept bank transfers (BACS or CHAPS) for UK and International sales - email us for details.

• If you collect in person, or we deliver to you, we are (of course !) happy to accept cash payments, in Sterling or Euros.

• Purchases by customers under 16 are very welcome, but must be with the full knowledge and consent of your parent or guardian (and also the account holder of the account being used if being paid on behalf of the customer, eg with a Paypal account or cheque).

Inspection and Returns

• Please inspect your purchases thoroughly when you receive them  If the packaging appears damaged on arrval, please sign for it "unchecked" and advise the delivery driver or postman.  All claims for damage or part-loss in transit must be advised to us by email within 48 hours of delivery.  This is to enable us to meet the deadlines we are set to claim from the Royal Mail or (when we use them) courier company.

• We will, of course, replace items with manufacturing faults.  Notify us by email as soon as you receive the goods, and we will then advise of the process.  Our normal policy is to ask you to return the goods to us, and we will ship out a replacement as soon as we receive the return back.

• We aim to follow, and try to exceed, Distance Selling Regulations (DSR's).  We are happy to accept back returns of unused undamaged items.  Return post is at your cost and should be by trackable means.  The important thing, though, is communication !  Email us at Contact@SnMStuff.co.uk if you wish to return an unwanted item.

Privacy Policy

• We take your privacy as seriously as we take our own !

• We will never knowingly give or sell your information to any third party.  We know how annoying it is when this has been done to us in the past ! 
  However, we cannot be held responsible if, despite our best efforts, our computer system is subject to attack by virus, trojan or other hostile program, or if Microsoft, Roman Cart or Paypal (who host our website and checkout) use information they hold.  Naturally, we maintain up-to-date and licensed anti-virus and anti-spyware software. 

• The one exception to the above is that where you give us your telephone number and you choose APC Overnight as the delivery method, we will give this to our couriers (Wey Group International, part of the APC network), in order solely that they can contact you for directions or in the event of delivery problems.  They (or your local APC delivery depot/driver) shouldn't use this information to call you for any other reason.  If they do, let us know !

• We reserve the right to store information to assist us in the event of any query from the authorities (in other words, if we get a tax investigation....)  We play by the rules, but will only reveal such information if directly requested by the authorities, and will stress the need for privacy.

• We do not currently take payments directly by credit card, and therefore do not store any such information, and confidential information held by Paypal is not accessible to us.

• We will use email addresses we hold responsibly.  They will NEVER be sold to third parties, and although we may send individual emails, we won't carry out mass mailings unless we have your explicit consent.

• We are happy to advise you of all information we hold about you on written request.  However, we will take steps to ensure that you really ARE the person who's information is being requested (this will normally be in the form of asking a question or two to which only a genuine customer would know the answers).  We reserve the right to levy a small charge to cover the administrative time for this, although this will only be exercised in the case of repeated requests.

Out of Stock Items

• We aim to keep items shown on our Products pages in stock at all times.  However, it's always possible that we may temporarily run out of some items.  In this case, we will contact you as soon as possible to try to reach a solution which is mutually acceptable. 
  Normally, we will offer you a choice of an alternative product, waiting a few days before we ship (if we have an order on the way and can give you a realistic idea when it'll arrive), or a refund on the out of stock item(s). 

• As always, our objective is for you to be totally happy with our service, and come back to shop with us lots more times !

International Customers

• We welcome international customers, but please be aware that YOU are responsible for any customs duties levied. EU countries do not levy customs duties on each other.

•  Note that some items may only be available to UK buyers. This is either because the postage is ridiculously expensive compared to the value of goods, or we know that the goods cannot be sent internationally (eg aerosols), or the goods are too fragile or heavy for safe international shipping.  Common sense is the best guide here, but if in doubt, feel free to contact us on Contact@SnMStuff.co.uk to check.

The boring legal bit.

• SnM Stuff is the trading name of myself, Sean Bissett-Powell.  We are registered as a Sole Proprietor (the company staff currently consisting of myself, my lovely wife, and our equally lovely cat !).  We are currently below the UK VAT threshold, and no VAT is therefore charged on our sales at present.

• All sales are bound by the terms of this contract to the exclusion of all others.  Any variation must be agreed by us in writing prior to acceptance of any order.  These Terms & Conditions are governed by the laws of England and both parties agree to submit to the exclusive jurisdiction of the English Courts.

• SnM Stuff accepts no liability for consequential losses incurred as a result of use, misuse, or loss or damage in transit, of any product it sells.  We expect our customers to be sensible enough to use our products for their intended purpose and avoid using them in ways which are hazardous to themselves or others.  All our products are for external use only, and should not be sucked or eaten !!

• Our maximum liability in all cases is limited to the value of items paid for and shipped.